Cancellation and Refund Policy
At DecorExpress, we strive to provide exceptional interior design services tailored to meet your needs and preferences. We understand that circumstances may arise where you need to cancel or modify your order. Hence, we have formulated a transparent and fair cancellation and refund policy to ensure your satisfaction and peace of mind.
Cancellation Policy:
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Cancellation Window: You may cancel your order within 24 hours of placing it without incurring any cancellation fees.
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Cancellation Request: To initiate a cancellation, please contact us via email at info@decorexpress.co with your order details and reason for cancellation. We will process your request promptly.
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Cancellation After 24 Hours: If you wish to cancel your order after 24 hours of placing it, a cancellation fee may apply. The fee will be determined based on the stage of the design process and any expenses incurred up to that point.
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No-Show Policy: Failure to communicate or respond to our attempts to schedule appointments or design consultations may result in cancellation of services without refund.
Refund Policy:
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Refund Eligibility: Refunds will be issued only if the cancellation request is made within the specified cancellation window and meets the outlined criteria.
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Refund Process: Once your cancellation request is approved, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the transaction.
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Non-Refundable Items: Certain items such as personalized design concepts, consultations, or special-order items may not be eligible for a refund once the design process has commenced or the order has been placed.
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Refunds for Partial Services: If you cancel services that have already been partially rendered, refunds will be prorated based on the portion of the service that has not been completed.
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Refunds for Subscription Plans: Refunds for subscription-based services will be prorated based on the remaining duration of the subscription period.
Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please don't hesitate to contact us at info@decorexpress.co. We are committed to providing exceptional customer service and will assist you in any way possible. Your satisfaction is our priority at DecorExpress.
